Thank you for shopping at koynaayu@gmail.com. We value your satisfaction and want to ensure a smooth shopping experience. Please read our Return Policy carefully to understand your rights and responsibilities.

1. Returns

1.1 If you are not completely satisfied with your purchase, you may initiate a return within [30] days from the date of delivery.

1.2 To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return

2.1 To initiate a return, please contact our customer service team at [koynaayu@gmail.com] within the specified return period.

2.2 Provide your order number, the reason for the return, and any relevant photos or documentation.

2.3 Our customer service team will guide you through the return process, providing you with a return authorization if applicable.

3. Return Authorization

3.1 Some returns may require a return authorization. Do not send the item back to us without first obtaining approval.

3.2 If a return authorization is provided, clearly mark the package with the provided information.

4. Shipping Costs

4.1 Unless the return is due to a defect or error on our part, the customer is responsible for the return shipping costs.

4.2 We recommend using a trackable shipping service to ensure the safe return of your item.

5. Refunds

5.1 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

5.2 If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment.

6. Exchanges

6.1 If you received a defective or damaged item, we will replace it at no additional cost.

6.2 To request an exchange, follow the same process as initiating a return and specify that you would like a replacement.

7. Non-Returnable Items

7.1 Certain items are non-returnable, including perishable goods, personalized items, and gift cards.

8. Contact Information

If you have any questions or concerns about our Return Policy, please contact us at [koynaayu@gmail.com].

Thank you for choosing koynaayu@gmail.com!